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Our Support Looks after Your Solutions


The complete service offering. Get individual support for your own image processing solution

Our many years of expertise in frame grabber products, interfaces and components as well as good relations with the manufacturers help to solve problems quickly and easily

By purchasing a Silicon Software solution you get comprehensive support by the Basler Support Center and an extensive Online Documentation. In the Basler Download section you will find files and technical descriptions for download. We offer workshop dates and videos for a better understanding of the solutions under the menu Training.

Support Request

Should you have questions using our products please contact the Basler Support Team under:

Contact to Basler Customer Service Team


RMA Request Return

Information about your RMA return can be obtained from Basler on the following page:
Description RMA process


Our hardware and software solutions are described in extensive manuals – make use of the Documentation for consulting and problem solving. You will find those on the supplied data media, under our online documentation links for our hard- and software and for VisualApplets and further information in our Download Center.


Software installations, tools and product information for download – all this is provided on the Basler website under the respective product.


For a confident work with the graphical programming environment VisualApplets we offer regular workshops as Training. Videos give a general overview into the different Silicon Software solutions.


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